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About Us ;
What should I do if my product arrives damaged or an item is missing?
Shipping
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3–5 days. Next day shipping is available on all domestic (United Kingdom) orders.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. For general products, items must be returned in the same condition in which they were received. Items must be in new and unused condition, unassembled, and in their original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 business days from when we receive the item(s).
What should I do if my product arrives damaged or an item is missing?
What should I do if my product arrives damaged or an item is missing?
If you receive a damaged item or your order is incomplete, please email us at customer@bimossa.co.uk with your order number and photos of the product. Our customer service agents will get back to you within 1 business day to resolve the issue.
